Frequently Asked Questions
Orders & Shipping
How do I place an order?
Select your items, choose your size, and proceed through the secure checkout process.
When will my order ship?
Orders are processed within a specified period. Once shipped, you will receive a confirmation email with tracking information. Delivery times depend on your location and the selected shipping method.
Can I modify or cancel my order?
Please contact us immediately if you need to make a change. We process orders quickly, so we can only guarantee modifications or cancellations if we are contacted before your order enters the shipping stage.
Do you ship internationally?
We currently ship to a select list of countries. All applicable customs duties, taxes, and fees are the responsibility of the recipient upon delivery.
Products & Sizing
How do I find my correct size?
We recommend consulting our detailed sizing guide, available on each product page. It provides specific measurements and fit advice for our footwear.
Are your shoes true to size?
Our sizing is generally consistent with standard footwear measurements. Please use our sizing guide for the most accurate fit, as styles may vary.
Do you offer half sizes or wide widths?
Availability varies by style. Please check the product page for available size options.
How do I care for my footwear?
Care instructions vary by material. General advice includes using a soft, dry cloth for cleaning and storing shoes in a cool, dry place away from direct heat. Specific product care details can be provided upon request.
Returns & Exchanges
What is your returns policy?
We offer returns and exchanges within 30 days of delivery for items in new, unworn condition with original packaging. Please see our full Returns & Exchanges page for complete details and instructions.
How do I start a return or exchange?
Please contact our customer service team to initiate the process and receive authorization and instructions.
When will I receive my refund?
Refunds are processed after we receive and inspect the returned item. Please allow time for the funds to be posted back to your original payment method.
Company & Policies
What is your commitment to quality?
Refined Tread is dedicated to crafting durable, well-made footwear designed for comfort and longevity.
Where are your products made?
Our products are manufactured in various specialized facilities around the world.
How can I contact customer service?
For any questions not answered here, please reach out through our website’s contact form. Our team aims to respond promptly.
Do you have a warranty?
We stand behind the quality of our craftsmanship. Please contact us regarding any concerns about material or workmanship defects.
How do I stay updated on new products and offers?
Sign up for our newsletter on our website to receive the latest news and exclusive updates from Refined Tread.